Reference

What You Agree To When You Join c24club

Our legal terms set out your rights, our responsibilities and the rules that govern every account, transaction and session on this platform.

Account Holder RightsJurisdiction-Dependent AccessDANA, OVO, GoPay ScopeData Retention RulesContact & Dispute Paths
c24club What You Agree To When You Join c24club
LEGAL CONTACT PATHS

Where to Reach Us on Legal Matters

If you have a question about how these terms apply to your account — or you want to dispute a decision, request a data summary, or flag a compliance concern — our support team handles legal queries through these channels. Response times vary by channel and query complexity.

Team online

Live Chat

Open the chat icon in your account dashboard to reach our support team directly. Legal queries are escalated from the same chat queue; quote your account ID to speed things up.

Email Support

Send legal, data or account-dispute requests to our support email address listed in your account settings. Include your registered mobile number and the specific policy clause you are questioning.

Account Help Centre

The Help Centre inside your account covers term definitions, wallet rules for DANA, OVO and GoPay, and the step-by-step verification process for withdrawal disputes.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Our approach to data, cookies and account security is built around the principle that you stay in control of your information. Here is what that means in practice across four key areas.

Data Handling

We collect only what is necessary to verify your identity and process wallet transactions via DANA, OVO or GoPay. Your data is not sold to third parties and is stored under encryption standards.

Cookie Policy

Cookies on c24club track session state and payment flow — not behavioural advertising profiles. You can adjust cookie preferences in your browser settings at any time without affecting your account.

Data Retention

Account records, including transaction history with DANA, OVO and GoPay, are retained for the period required by our compliance obligations. You can request a summary of your stored data via email support.

Requesting Changes

To update personal details, correct a wallet registration mismatch, or request account closure, contact us through live chat or email. Identity re-verification is required before any sensitive record is amended.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data access and how our legal framework applies to your situation in Indonesia.

Access to c24club depends on local law in your region. If access is permitted where you are located, these terms apply in full from the moment you open an account.

Yes. Send a data request through our email support channel with your registered mobile number. We will confirm what records we hold and how long they are retained under our compliance framework.

Withdrawals are held until the mismatch is resolved. Contact live chat, provide your account ID and wallet details, and our team will guide you through the re-verification steps.

We post a notice inside your account dashboard when material changes are made. Continuing to use the platform after that notice means you accept the updated terms.

Raise a formal dispute via our email support address listed in your account settings. Include the specific clause you are referencing and your account ID so we can review it properly.

Cookies track your session and payment flow — for example, keeping your GoPay deposit step active between screens. They do not build advertising profiles. Adjust them in your browser any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.