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How c24club Handles Your Personal Information

We keep this policy clear and specific so you know exactly what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use our platform.

Account data protectedDANA, OVO, GoPay wallet data handled securelyNo third-party sale of your informationYou can request data access at any timeIndonesia-based account flow
c24club How c24club Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of data practices across account creation, payments, and support interactions. Here is what that looks like in practice — from how we secure your account to how long we keep transaction records.

Account Security

Accounts are protected with OTP verification on login. If we detect an unfamiliar device or IP, a confirmation step is triggered before access is granted to your account.

Payment Data Handling

DANA, OVO, and GoPay transaction references are used solely to confirm deposit and withdrawal status. We do not store full wallet credentials after a session ends.

Cookie Use

Session cookies keep you logged in across mobile and browser without re-entering credentials. Analytics cookies are anonymised and do not link back to your personal account data.

Data Retention and Deletion

Active account data is held while your account remains open. Request deletion through Account Settings and we will process it in line with applicable local law requirements.

PRIVACY CONTACT

Reach Us About Your Data

Have a question about your data, want to request a copy of what we hold, or need to flag a concern? Our support team handles privacy requests directly. You can reach us through the channels below, and we aim to respond to data-related queries within a reasonable timeframe. All requests are handled in line with applicable local regulations.

Team online

Live Chat

Open the chat icon in your account dashboard to send a privacy request or ask about what data we hold on your profile.

Email Support

Write to our support address from your registered email. Include your account username and the specific data request so we can locate your records quickly.

Account Help Centre

Log in and navigate to Account Settings, then Help to submit a formal data access or deletion request through the in-platform form.

Common Questions About Your Privacy on c24club

These are the questions we hear most often about data, account privacy, and your rights. Each answer is specific to how c24club operates — not generic legal boilerplate.

We collect your name, contact details, and e-wallet identifiers such as your DANA or OVO account reference. Device and session data is also collected automatically for security and fraud prevention.

Payment references are shared only with the relevant payment processor to complete your transaction. We do not sell or pass your wallet data to unrelated third parties under any circumstances.

Yes. Log in, go to Account Settings, and submit a data access request through the Help section. You can also send the request via our support email from your registered address.

Account records are kept while your account is active. Transaction logs are retained for as long as required under applicable regulations. Request deletion once your account is closed.

We use session cookies to maintain your login and analytics cookies to improve the platform. You can manage or disable non-essential cookies through your browser settings at any time.

Contact us via live chat or support email immediately. Include your account username and describe the concern. We treat all data-related complaints as a priority and will respond promptly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.