Reference

Terms and Conditions That Govern Your c24club Account

These terms set out how your account with c24club works — what you agree to when you join, how your wallet transactions are handled, and what applies when you access the platform from Indonesia.

Account eligibility applies by regionDANA, OVO, GoPay covered under wallet termsMobile and browser access both in scopeTerms updated when policy changesContact support for any clause questions

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What These Terms Actually Cover

c24club Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on c24club, you agree to these terms in full. They apply to every session — whether you log in through a mobile browser, a saved shortcut, or a returning-user fast-access path. Wallet transactions processed through DANA, OVO, or GoPay are subject

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to the payment conditions described in the relevant section of these terms. You're responsible for keeping your login credentials secure; any activity under your account is treated as authorised by you unless you report otherwise promptly. We may update these terms when platform conditions, local compliance
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requirements, or payment integrations change. When that happens, continued use of your account after the update date counts as acceptance. Access to c24club and the availability of specific features — including certain payment methods or game categories — depends on local law and the eligible region
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in which you're accessing the platform. If a term conflicts with local law in your region, the local requirement takes precedence to the extent required by law. For the current version of these terms, check this page directly. The date at the bottom of the page
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reflects the most recent revision.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Your account data, transaction records, and wallet details are handled according to the data practices described here. We retain account information for the period required to process transactions, resolve disputes, and meet any applicable legal obligations. You can request a summary of data held on your account by contacting support with your account ID. If you need to update account details — including the wallet linked to your DANA, OVO, or GoPay — do that through your account settings before initiating a withdrawal.

Data Retention

We keep account and transaction records for as long as needed to resolve disputes or meet legal requirements. You can request a copy through support at any time.

Account Security

You're responsible for your login credentials. If you suspect unauthorised access, report it to support immediately so we can review your account activity and act.

Cookie Use

We use cookies to maintain session continuity — so your returning-user path stays fast across mobile and browser. Cookie preferences can be adjusted in your browser settings.

Requesting Changes

To request corrections to your account details or ask how a specific term applies to your situation, contact support via live chat or email with your account ID ready.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you need to clarify how a rule applies to your account specifically — for example, a wallet transaction via OVO or a GoPay deposit that didn't resolve as expected — our support team handles these queries directly. Players in Makassar and across Indonesia can reach support through the channels below. Response times vary by channel and query volume.

Live Chat Open the chat widget from any page on c24club. Available for account, wallet, and terms queries. Response speed varies by queue — use this for anything time-sensitive.

Email Support Send your query with your account ID and a clear description of the clause or transaction in question. Useful for detailed terms clarifications that need a written response.

Help Centre Check the Help Centre for published answers on account rules, wallet conditions for DANA and GoPay, and what to do if a transaction needs review.

Common Questions About c24club Terms and Conditions

These are the questions we hear most often about how the terms apply — covering account access, wallet rules, and what happens if something needs to change. If your question isn't covered here, live chat is the fastest way to get a direct answer.

Yes. The terms apply regardless of how you access your account — mobile browser, desktop, or a saved shortcut. Device type doesn't change what applies to your account or wallet.

Where local law in your region conflicts with a term here, the local requirement takes precedence. Access to the platform and its features depends on local law and eligible regions.

Wallet transactions through DANA, OVO, and GoPay are covered under the payment conditions in these terms. Your specific wallet must be verified and linked to your account before use.

We update the revision date shown at the bottom of this page when terms change. Continued use of your account after an update means you've accepted the revised version.

Contact support via live chat or email and include your account ID. We'll provide a summary of data held and explain how long it's retained under current policy.

Reach out through live chat or email with your account ID and the specific clause you're questioning. Our team will review the case and respond in writing if needed.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your c24club Account

Account Security and Your Rights Under These Terms

Data Retention

Account Security

Cookie Use

Requesting Changes

How to Reach Us About These Terms

Common Questions About c24club Terms and Conditions

01 Do these terms apply if I access c24club on mobile?

02 What happens to these terms if local law in my region requires something different?

03 Can I still use DANA, OVO, or GoPay under these terms?

04 How will I know if the terms have been updated?

05 How do I request a copy of the data c24club holds on my account?

06 What if I disagree with how a term is being applied to my account?

Terms & Conditions

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